Refund policy

Please note that we cannot accept returns for personal reasons.

In the case of defective products, the defective product will be confirmed in the photo attached to the email sent within 7 days after arrival, and the refund of the defective product will be handled.

In this case, no return is required.

If you wish to refund a defective product, please contact us by e -mail within 7 days after the product arrives.

* 3 If there is no reply within the business day, please contact us again.

Please make sure that the following domain can be received, as the mail may not be reached properly due to spam countermeasures due to domain restriction.

shophidakawashi@gmail.com

・ Depending on the mail service, e -mail software, virus software, etc., it may be recognized as spam and may not be delivered correctly.
(Especially for users who use free e -mail services such as Hotmail)

In that case, check the spam mail folder or check the service and software settings.

* Please note that defective products that meet the following conditions cannot be accepted.

・ Products that have exceeded 7 days after arrival
·Second-hand goods
・ If the delivery destination is different from the orderer, excluding defective products

The procedure is as follows.

1: Please send the following information by e -mail within 7 days of the product arrival.

·name
·Home Address
·Email
・ Product name and number
・ Poor part (Please fill in the photo in the case of damage, etc.)
・ Order number (listed in the sent order confirmation email)

2: As soon as the email is confirmed, we will inform you of the refund procedure.